Skip to main content

LSS InfoLab - FAQ


Email lssinfolab@lss.wisc.edu with tip suggestions or corrections.

Computer Questions

How do I burn a CD or DVD on the PC or Mac?
How do I get the sound to work?

How do I use my own laptop on the wireless network?
Why can't I log in with my netid?
How do I use the scanner?

Equipment for Checkout

Does the Van Hise InfoLab supply ethernet cables for checkout?
Do the Macbook Airs have CD/DVD drives?
Does the Van Hise InfoLab supply external CD/DVD drives?
Where do I go to checkout a laptop with a CD/DVD drive?
Do the Macbook Airs have wired network connections?

How do I use the Kodak Zi6 ?
How do I transfer mini dv video onto a computer?
How do I use the H2 audio recorder?
How do I use the 250 GB external hard drive?
Can I check out a VGA adapter without a Macbook?
How do I project from an InfoLab Macbook?
How long can I keep my equipment? (laptop, cameras, recorders, etc)
How do I renew equipment?
How do I get a laptop for longer than 3 days - like the entire semester?
Can I reserve equipment?

Multi-language Computing Questions

What fonts and keyboards are already installed on the InfoLab computers?
How do I install a language keyboard that is not already installed?

How do I write (change the language input) and read in languages other than English?

How do I use the foreign language spell checkers in Word?

How do I run Language Courseware in the LSS Infolab?

How can I see where the keys are in a foreign language keyboard?

How do I use the English-International keyboard?
How can I enter accents and diacritics?
How can I play non-region 1 DVDs?

Software Questions

What software is installed on computers in the InfoLab?
How do I get a password for my lessons in the Digital Learning Lab?
What if I get a "block/unblock" prompt in my web browser?
How do I import a Microsoft Works file into Microsoft Word on the PC?
How do I run software (not music) programs from a CD or DVD?
How do I use Audacity to record myself?

How do I get videos to play smoothly on the Paroles CDs?

How do I play DVDs from different countries (non-region 1)?

Printing Questions

How do I print duplex on a Macintosh or PC?
My PDF will not print from the Macs. What can I do?

How do I print my pdf so that I get multiple pages to
a single printed sheet?

My PDF files print funny!
How do I print from my own laptop?
What should I do if the Macintoshes won't print?
How do I restart the Qview printing station?

How do I print handouts or outlines in Powerpoint?
How do I print from Learn@UW courses?
How do I deposit money on my WiscCard?
What is a Wiscard Print Account?
Where is a copier I can use?

Fines/Refunds

Where can I find out about my fine?
How do I pay a fine that I was charged for keeping a laptop, camera, or peripheral past the return date?
How do I get a refund? My pages never printed, but I was charged for them. My pages jammed and were unreadable.

Email Questions

How do I check email?
What if I try to send mail through a mail link on a webpage?

Fax Service

Where can I send a fax?

 


How do I burn a CD or DVD on the PC or Mac?

Macintosh:

  1. Insert a blank CD or DVD disc into the optical drive of your computer.
  2. In the pop-up dialog that appears, click "Ok".
  3. Then, click on the CD/DVD icon that appears on the desktop, hit the enter key, and type a name for the disc.
  4. Now double-click on the CD/DVD icon on the desktop and drag files and folders to the open disc window and arrange the files exactly as you want them. The names of files, folders, and the disc can't be changed after the CD/DVD is burned.
  5. Choose File > Burn "disc name".
  6. Select the burn speed and click Burn.

You can also use applications with a disc-burning feature (such as iTunes or iPhoto) to burn CDs and DVDs.

Windows:
Creating MP3s from an audio CD:

  1. Insert CD into drive.
  2. Open Windows Media Player.
  3. Click the "Rip" button.
  4. Hit the Alt key to pull up the menu bar.
  5. Select Tools > Options > Rip.
  6. In the Format dropdown, choose mp3.
  7. Select your preferred audio quality.
  8. Click Apply and then Ok.
  9. Now click "Rip Music".
  10. The mp3s will be saved in My Documents > My Music.

Creating an Audio CD with MP3 files:
You can use Windows Media Player to create an audio CD with
your MP3 file.

  1. Open Windows Media Player.
  2. Click on Burn.
  3. Click on Edit Playlist.
  4. Drag your file to the Burn List, the left column of the Windows Media Player
    window.
  5. Insert a blank CD into the CD/DVD drive.
  6. Click on Start Burn.

Creating a data CD/DVD:

  1. Select files to be written to CD or DVD.
  2. Right-click on the selected files and choose "Send To" and "CD/DVD drive."
  3. Click on the Windows Start button, then "My Computer."
  4. Double-click on the CD/DVD drive. Your files to be copied should appear (it should say "Files Ready to Be Written to the CD/DVD" above them.)
  5. In the left-hand pane of the window, click on the "Write these files to CD/DVD" link.
  6. In the windows CD/DVD Writing Wizard window that pops up, type a name for the media then click "Next." The files will then write to the media and when finished the CD/DVD drive will eject the disc.
  7. Close all windows and remove your media.

NOTE: For some CD-RW and DVD-RW media, you may need to format it first. Insert the media into the CD/DVD drive, click on Start > My Computer and right-click on the CD/DVD drive. Choose "Format" and follow the onscreen instructions.

For more complex CD and DVD burning directions, select Start > All Programs > CD and DVD Burning > Nero > User's Guides.

 

Deleting files from a disc:
   CD-RW -- If you delete a file from a CD-RW CD, it will free up space on the drive.
   CD-R -- If you delete a file from a CD-R CD, the file disappears, but the space is not freed up.
   DVD-RW -- If you delete a file from a DVD-RW disc, it will free up space on the drive.
   DVD-R -- If you delete a file from a DVD-R disc, the file disappears, but the space is not freed up.

Return to top


Troubleshooting Sound Issues

USB:

  1. Check that the volume on the monitor is on and at a reasonable level. If it is not on, the light near the volume control will be off.
  2. Check that the USB headphones cable is plugged in tightly to the USB port (on the iMacs the USB ports are located on the back on the right side).
  3. Click on the Apple menu > System Preferences... > Sound > Output, and make sure the USB Logitech headphones are chosen for sound output.
  4. Check the volume controls in the system tray in the lower right side of the computer screen. Make sure none of the options are muted.

If it's still not working, contact the Lab Attendant.

 


Using the Wireless Network

  1. Have a wireless card installed in your laptop.
  2. Select the UWNet wireless network.
  3. Open a web browser and type your NetID and password in the appropriate boxes. Once you have been authenticated, it will redirect you to your home page and you will be connected to the wireless.

Using the Scanners

There are two scanners in the LSS InfoLab, one located on iMac 8 and the other on iMac 17. The scanners work on both operating systems of the dual boot iMacs. Follow the subsequent link to find a how-to on using the scanner attached to the computers.

How to scan on a dual boot iMac

If you notice blinking lights on the scanner, or if a window pops up indicating that the scanner can't be found, or if it just doesn't work - disconnect and reconnect the cables going to the computer. This solves the problem in 99.9% of cases. You do not have to reboot the computer in this instance.

How do I use the Kodak Zi6 camera?

The Kodak Zi6 comes with rechargeable AA batteries and a charger that plugs into a wall outlet.  We do not guarantee that the batteries are charged.  You may wish to provide your own AA batteries during the loan period.

Helpful documentation:


How do I transfer mini dv video onto a computer?


Macintosh:

1.    Connect your Macbook to the camera via fire wire ONLY (the 4-pin port is located in the interior of the LCD screen housing, marked “DV”). Connect large end (6-pin) fire wire cable to Macbook. Do NOT force cable. Be careful not to try to insert fire wire into USB port
2.    Turn camera ON
3.    Turn camera dial to playback mode (green play arrow must be selected)
4.    Launch iMovie
5.    From the iMovie File Menu select “Import from Camera”. A window will pop up. If you want the whole video to be captured automatically, from begin to end, leave the “Automatic” feature from the toggle switch on (it is the default). You can also choose to import manually if you want to play and stop the video in order to choose specific parts of the video
6.    Click “import”
7.    Choose a destination to save your video
8.    Enter a name for your video un the box “create new event”
9.    Click “import”
10.    Click “stop” when your video is over or when you want to stop the capture

Windows
:

1.    Connect your Macbook to the camera via fire wire ONLY (the 4-pin port is located in the interior of the LCD screen housing, marked “DV”). Connect large end (6-pin) fire wire cable to Macbook. Do NOT force cable. Be careful not to try to insert fire wire into USB port
2.    Turn camera ON
3.    Turn camera dial to playback mode (green play arrow must be selected)
4.    Open Windows Moviemaker
5.    From the file menu select “Capture Video”. The Video Capture Wizard will open
6.     Enter a title for the capture video file. Choose a destination to save your captured video
7.     Click “next” on the video capture wizard
8.    Select the video quality: follow the on screen guide to choose the video quality suitable for your project
9.    Click “next” on the video capture wizard
10.    Choose whether you want to capture the entire video from the mini dv tape automatically or capture parts of the video manually
11.    Click “next”
12.    Use either the camera playback controls or the on screen playback control (i.e. play, pause, fast-forward)
13.    Press “play” and press the “start capture” button if you are ready to capture the video
14.    Click on “stop capture” button when your video is over
15.    Click “finish”
16.    Your video is ready (to edit if you need to edit it)

Return to top

How do I use the H2 audio recorder?

The H2 comes with a power supply.  If you want the H2 to be more mobile, you can provide two AA batteries.

Helpful Documentation:

LSS Website: Using the H2 Audio Recorders: http://lss.wisc.edu/how-to/236


How do I use the 250 GB external hard drive?

The LSS InfoLab has 3 LaCie 250 GB hard drives available for 4 week loan periods. These are intended for project work where large files may have to be saved for more than a few days.

The drives can be used on either Mac or Windows computers. The drives are formatted as FAT32, a format which can be used to save files from either a Mac or Windows computer.

NOTE: If the files are larger than 4 GB and the student is using Windows XP, the drive must be reformatted as NTFS. The instructions for that are on the drive in the Windows directory.

There are four cables included with the external drive.  All are labeled. 

  • The USB power cable acts like a power supply.  You may need to use this cable to power the drive.  It is in addition to the file transfer cable.
  • There are three file transfer cables.  Two are Firewire - 400 and 800 speeds.  One is a conventional USB 2.0 cable.

Can I check out a VGA adapter without a Macbook?

Yes, VGA adapters can be checked out alone, and used with a personal Macbook. Remember though that these adapters will not fit all Macbooks.


How do I project from an InfoLab Macbook?

To use a Macbook with a classroom projector or a projector from the LSS AV Pool, you will need to also check out a VGA adapter. The adapter is a separate checkout from the laptop. The VGA adapters available in the InfoLab will fit in the InfoLab Macbooks, but will not fit in all Macbooks or Macbook Pros. If you are using a personal Macbook, please verify that the adapter fits in your computer.

For step-by-step directions from the Mac or XP sides of the Macbooks, follow the instructions in How to project from an Infolab Macbook.


How long can I keep my equipment?

MacBooks, still cameras, Mini-DV videocameras, Kodak Zi6 videocameras, and H2 audio recorders are available for 3-day checkouts on schedule below.

Monday -> due on Thursday
Tuesday -> due on Friday
Wednesday, Thursday, Friday -> due on Monday

The external hard drives are checked out for 28 days.

Note that equipment must be returned to the lab it was checked out from. The LSS InfoLab is not open over the weekend, thus the weekend is treated as a single day.  If your equipment is due on Friday, your overdue fee on Monday is only $20, not $60.


How do I get a laptop for longer than 3 days - like the entire semester?

DoIT has a rental service that provides Mac and PC laptops at daily, weekly, monthly, and semester-long rates. A semester-long rental is only $150. More information can be found at http://www.doit.wisc.edu/repair/rentals.asp


How do I renew equipment?

Equipment from the LSS InfoLab can not be renewed.  If you have questions about this policy, please contact the lab manager.


Can I reserve equipment?

Equipment from the LSS InfoLab can not be reserved.  The only InfoLab on campus that has a limited amount of reservable equipment is College Library InfoLab.  See this page for more information:  http://www.college.library.wisc.edu/technology/equipment_checkout/reservation.shtml


Where can I find out about my fine?

Go to the Equipment Checkout System and click on the "Pay Fines" tab  (https://ecs.library.wisc.edu/infolab_fines/).  Log in with your UW Student ID number.

If you wish to dispute the fine, you will find the fine appeal process on that page as well.


How do I pay my fine?

The university-wide laptop checkout system is now fully automated and laptop, camera, and peripheral fines are enforced across campus. If an item is returned late, the system will automatically block the user from checking out any other electronic item at the University. The block is removed once the fine is paid online with a credit card.

To pay the fine, go to the Equipment Checkout System and click on the "Pay Fines" tab  (https://ecs.library.wisc.edu/infolab_fines/).  Log in with your UW Student ID number.

You must use a credit card to pay fines.  The only way to pay the fine is through the Equipment Checkout System.


How do I get a refund?

Refunds must be requested from DoIT. Go to the Refund Form (https://www.doit.wisc.edu/pay-for-print/printing-problem-refunds/). Fill in your Name, Email and NetID and click "ask for a refund". Complete the remaining form: the number of pages that you were charged for, type of printer, location, and details (ie. charged, but pages never printed). Enter the requested word at the bottom of the form and click Submit.


What fonts and keyboards are installed on the InfoLab computers?

Windows:

The LSS InfoLab iMacs on the Windows 7 side  have all the Window 7 fonts installed, including right-to-left and complex script fonts. Commonly used Windows 7  keyboards are available from the system tray, by clicking on the keyboard indicator icon. All the Windows 7 can be installed by going into Control Panels -> Regional and Language Options -> Languages -> Details.

Macs:

All available fonts and keyboards are installed on the iMacs.


Installing a Keyboard Not Already Installed

Return to top

Ethernet Cables

The Van Hise InfoLab does NOT supply or check out ethernet cables.

The UW wireless network is widely available on campus. If a cable is needed, they are are available for a minimal price at the DoIT tech store.


What software is installed on computers in the InfoLab?

A full list of the installed software is available on the DoIT website.


How do I get a password for my lessons in the Digital Learning Lab?

The Infolab attendants do not have the passwords to the Digital Learning Lab files. Only the TA/instructor is given those passwords, with instructions to provide the password to their students. So... students must go back to the TA or instructor.


What if I get a "block/unblock" prompt in my web browser?

In most cases, you want to click the "Unblock" button. This usually occurs when you are trying to watch streamed video in a browser. By clicking unblock, you are allowing the browser (Internet Explorer or Firefox) to go ahead and play the video.


How do I write (change the language input) and read in languages other than English?

This site may be useful to you: Computing with
Accents, Symbols, and Foreign Scripts
at Penn State.

On the Windows 7 side of the iMacs:

  1. Open your program of choice (Word, Word Perfect, etc.).
  2. Click on the keyboard indicator in the system tray (a BLUE SQUARE in the lower right-hand corner that likely has "EN" in it
    - - that means English.]
  3. The keyboards we currently have installed on the PCs appear.
  4. Click on the language you want to type in: that language
    becomes the one you type in.
  5. If you want to type in a language that does not appear on the Language bar, see the link at the top of this page -- "How do I install a keyboard that is not already installed" -- and follow the directions there.

On the Mac side of the iMacs:

  1. Open the program of your choice (Word, etc.).
  2. Click on the FLAG in the upper right-hand corner of the task bar at the
    TOP of the screen. [The flag is likely an American flag - - that means English.]
  3. From the languages that appear, choose one of the keyboards we currently have installed on the
    Macintoshes.
  4. That language becomes the one you
    type in.
  5. If the language you want to type in is not there, see the link at the top of this page -- "How do I install a keyboard that is not already installed" -- and follow the directions there.

To view web pages in another language on a Windows or Macintosh:
In Firefox: no need to do anything special. Foreign language websites appear automatically in the language they are created.

In IE: no need to do anything special. Foreign language websites appear automatically
in the language they are created.

In rare cases, it may be necessary to change the character set in either Firefox or IE. To do so in Firefox, open the web page and choose VIEW > CHARACTER ENCODING > then choose the language needed. In IE, open the web page then choose VIEW > ENCODING > MORE > then choose the language needed.

In Netscape: in some instances, it is necessary to change the character set.
Open the web page, then choose VIEW > CHARACTER SET > then choose the
language needed.

ALSO - - we have printed handouts available on the rack near the door or on
our homepage to help patrons with international characters and languages. See the following section.


How do I use the foreign language spell checkers
in Word?

See Multi-language Computing in the LSS InfoLab


Importing a Microsoft Works file into Microsoft Word on the PC

Select File | Open. Change the File Type dropdown menu to say Works (.wps files). This allows you to see Works file through the browse window. Browse to the floppy or zip disk, and select the appropriate file. Most Works files will open without any problem.

If the file doesn't open, start over with File | Open. Change the Files of Type menu to Recover text from any file. This will try to bring in unformatted text, and will probably have several lines of code at the beginning and end of the document. Tell the student to delete these odd lines, select the text, and change the font to something like Times New Roman.

If the file still doesn't open, then it isn't a Works file. They could try WordPerfect and see if it will open there.


How do I run software (not music) programs from a CD or DVD?

Insert the CD or DVD disk into the drive.

Windows Operating System: Double-click on "My Computer" and then double-click on "DVD-RW (D:)"

Mac Operating System: A CD/DVD icon will appear on the desktop; double-click on it. You may need to find the executable file on the disk that starts the program. Sometimes the file has an .exe extension on the name, indicating an executable file. Sometimes there is a colorful icon with the name of the program underneath it. Sometimes the CD or DVD will require an installation of software and the file will be called "setup" or "launch." And, sometimes the CD/DVD is programmed to start automatically when you insert the disk, so you won't have to worry about any of the above!


How do I use Audacity to record myself?

For directions specifically for the Infolab visit this Audacity How-to Guide.

For general assistance with Audacity and more advanced information, visit this LSS Audacity page.

 


How can I see where the keys are in a foreign
language keyboard?

On a PC: Start Menu > Accessibility > On Screen Keyboard


How do I use the English-International keyboard?
How can I enter accents and diacritics?

The Wikipedia article on the English International keyboard gives good directions on using the keyboard to enter accents for Western languages: http://en.wikipedia.org/wiki/Keyboard_layout#US-International


How do I get videos to play smoothly on the Paroles CDs?

Uninstall the new version of QuickTime on your computer:

  1. Go to Start > Control Panel > Add or Remove Programs.
  2. Scroll down the list of "Currently installed programs" and select "QuickTime."
  3. Click on the "Change/Remove" button.
  4. Click on the "Uninstall Everything" button and uninstall QuickTime.

Install the old version of QuickTime FROM the Paroles CD:

  1. Go to Start > My Computer.
  2. Select and open the Paroles CD by clicking on it.
  3. Click on and open the folder called QT3Inst.
  4. Double-click on the Setup.exe file and follow the directions to install QuickTime 3.0.
  5.    Just click Next and/or Ok whenever you are asked any questions.

  6. Once the install is complete, play the Paroles CD again and this time the videos will play correctly.

 


How do I play DVDs from other countries (non-region 1)?

DVDs created and/or purchased in other countries are usually not playable on US-made equipment.  US DVDs are referred to as Region 1, while other numbers (2-6) designate different countries.  If you get prompted to change a Region when your DVD tries to play on an InfoLab computer, then you have a DVD from another region.  To change the DVD player's region, you need administrative access, which isn't available in the InfoLab.  Instead start a program called VLC, available on both Mac and Windows computers, to get around the region formatting. VLC will play 99% of the non-Region 1 DVDs. 
In VLC, click Media, Open disk.
Click Play.
If it doesn't play, then contact Sue Weier (sue@lss.wisc.edu) for assistance.

Logging in with your Netid

When logging in, type your netid in all lowercase letters. Mixed or uppercase netids will not authenticate correctly.

First, click accept on the main screen, then select your desired operating system. Proceed to follow the onscreen instructions by pressing Ctrl+Alt+Delete. Once the login comes up, login using your NetID and password.


Printing PDF files from the Macs

If you encounter problems printing PDF files from a Learn@UW course, or the like, follow the steps below:

  1. Download the PDF to the Mac.
  2. Open Adobe 9.0 Professional.
    (Go > Applications > Adobe 9.0 Professional)
  3. Open the downloaded PDF with Adobe.
    (File > Open > and navigate to location of saved PDF)
  4. Re-save the PDF to make it compatible with Adobe 4.0 or later.
    (File > Reduce File Size... > Compatible with Acrobat 4.0 and later > Ok > Save > Yes)
  5. Close down all programs and documents.
  6. Re-open the newly saved PDF.
  7. Send to the printer as normal.

 

Printing PDF files from e-reserves

If you encounter problems printing PDF files, follow the steps below:

  1. Use the Printer icon on the Adobe toolbar instead of the File > Print option on the Internet toolbar.
  2. Check the "Print as Image" box on the right-hand side of the printer dialog box.

 

Printing PDF files with multiple pages to one
printed sheet

To print a PDF so that you have multiple pages per printed sheet, follow
these directions:

  1. In Acrobat Reader, select File | Print.
  2. Under Page Scaling, change the drop down to Multiple Pages per Sheet.
  3. Customize the number of pages per sheet and the order of the pages as desired.

Printing from a laptop computer

On the Windows side:
First, make sure you are connected to the UW_Net wireless network. See How do I use my own laptop on the wireless network? above.

Second, check DoIT's website here and follow the directions there, except for the following points:

For Windows Vista, follow all the directions except those for Step #6. At Step #6, "Choose Select a shared printer by name", enter the following:    \\goprint.doit.wisc.edu\B&W_Queue_LSS      and click Next. Follow all the other directions as instructed.

For Windows XP, follow all the directions except those for Step #7-8. At Step #7, enter    \\goprint.doit.wisc.edu\B&W_Queue_LSS   and click Next after you have entered that information. Move on to Step 9 and follow the rest of the directions.

On the Mac:
First, make sure you are connected to the UW_Net wireless network. See How do I use my own laptop on the wireless network? above.

Instructions for printing wirelessly from Macs are found on DoIT's website here: http://kb.wisc.edu/helpdesk/page.php?id=10185.


Basic Printing

Printing is fairly simple in the LSS lab.

  1. On both operating systems, select the Print command from the individual computer. Sometimes, if you choose the icon of the printer, you get an error message saying the printer is not connected to that computer. If this happens, go to File → Print, instead of choosing the printer icon.
  2. Go to the print station at the front of the room.
  3. Click your NetID.
  4. Type in your studentID and password. Then just follow the on-screen instructions. Instructions are also posted around the WiscCard printing station.

Printing handouts or outlines in Powerpoint

On the Windows side: Select File | Print. Find the Print What option toward
the bottom and select either Handouts or Outline View. For Handouts, select the number of slides to print per page.

On the Macintosh side: Select File | Print. Change "General" to "Microsoft Powerpoint". Under the Print What option, select one of the Handout views, or Outline view.


How do I print from Learn@UW courses?

Printing from Learn@UW can be a major pain.

When a student is viewing a Word document in Learn@UW, it appears in a framed page. There is one frame for the header across the top of the page. There is a second frame for the bookmarks in the left-hand column. And there is a third frame for the actual document, which appears in the right-hand column. You can tell that it's a Word document because the ruler appears at the top of the document.

To print, use the printer icon in Learn@UW, not the one in the web browser. Click on the printer icon and you'll get a print dialog box. Click on the Options tab. Select the choice for "Print each frame individually", and click OK to send the job to the Print Station.

At the print station, you should see three print jobs for your computer. Two have web addresses, and one will say Microsoft Word. You want to print the Microsoft
Word document. Cancel the other two print jobs.

When Printing a PDF from Learn@UW:

This can be major problem if you just click one of the print icons as described above. The printer will randomly decide how many pages of your PDF it wants to print. So, the solution for that is to save the PDF to the desktop (by clicking on the save icon on the toolbar); once you do that, open your document from the desktop, go to "File" -- "print".
This will print the entire PDF file for you with (hopefully!) no problems. If you still have problems, though, alert the lab attendant, who will be able to help you out!

NOTE: You should check the size of your file after you save the PDF to the desktop to make sure it is not too big for the printer to handle. Follow these simple steps.

  1. Right click the file you have saved on your desktop
  2. Click Properties
  3. Find section "Size"
IF your file is larger than 40MB OR more than 8 pages, you will need to do the following:
  1. Click the "Start" button
  2. Click, "All Programs"
  3. Click, "Adobe Software"'
  4. Open Adobe Acrobat X Pro
Once you have opened Adobe Acrobat X Pro, please continue with these steps:
  1. Scroll to the top left portion of the screen and click, "File"
  2. Click, "Open"
  3. Find the file that you have saved to the desktop and click, "Open"
  4. Now, scroll to the top left potion of the screen again, and click "Save As"
  5. Select, "Reduced Size PDF"
  6. Click, "Ok"
You have now reduced the size of your PDF making this much easier for the printer to handle! Simply open the new PDF you have saved to the desktop and print away!

What is a Wiscard Print Account?

The Wiscard Print Account doesn't have any service fees associated with it, unlike Campus Cash. It's designed to be an easy-to-use printing payment option. Deposits must be a minimum of $5.00 each time you add funds. See the Printing on Campus website to add money to your Wiscard accounts.


How do I check Email?

WiscMail and My UW-Madison are bookmarked in all of the browsers.


What if I try to send mail through a mail link on a webpage?

Clicking on a mail link in PC web browsers brings up a window from Outlook Express asking you to create an account.  The LSS InfoLab does not support Outlook Express, or any non-web method of sending or retrieving mail from your wisc.edu address.

Copy and paste the email address from the webpage into the TO field of your web email.


Where can I go to send a fax?

General fax service is not supplied by the InfoLabs. Fax service can be found at Ebling Library-HSLC. Go to the following link, paying attention to the 'Fax Service' tab. http://ebling.library.wisc.edu/infocommons/

Some departments also provide fax service for students who are declared majors. Check with your departmental secretary.


Do the Macbook Airs have CD/DVD drives?

No. Files must be be transferred to the Air via USB, email or a cloud service.

Return to top


Does the Van Hise InfoLab supply external CD/DVD drive?

No. None of the labs check out external CD/DVD drives. If you think this is a service that should be offered, let us know at InfoLab Feedback

Return to top


Do the Macbook Airs have wired network connections?

No. You must use wireless on the Macbook Airs.

Return to top


Where is a copier I can use?

The Xerox machine that used to be on the 5th floor is now in the Learning Lab. As previously, the French Department is responsible for the machine. If a student has difficulty with the machine because it's out of paper or jammed, or if the student has a problem using their debitcard on the machine, please let the French Department at 262-3941 or in 618 Van Hise.

PLEASE NOTE: The copy machines uses the old debitcards NOT WiscCards. So, if students don't have a debitcard, they will need to purchase a debitcard. There are still a few debitcard machines on campus. The only known ones at this point are at:

  • College Library
  • Memorial Library
  • Steenbock Library
  • Granger Library

There might be other locations, but the debitcards and machines are being phased out as quickly as possible.

Return to top



Where do I go to checkout a laptop with a CD/DVD drive?

CALS/Social Science - checks out Macbook Pros with built-in CD/DVD drives

College Library - checks out both Macbook Pro (with built-in CD/DVD) and Macbook Airs (no CD/DVD) and has some external CD/DVD drives to check out that work with the Macbook Air.

Memorial - checks out Macbook Pros with built-in CD/DVD drives

Steenbock/Wendt/Union South/LSS - checks out Macbook Airs, no external CD/DVD drives are available for checkout



Questions or Comments about the LSS InfoLab can be addressed to lssinfolab@lss.wisc.edu. The phone number for the LSS InfoLab is 262-4575. This number will reach the lab attendant working in the InfoLab.

 

 

Premium Drupal Themes by Adaptivethemes