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TechZone Tuesday Updates for October 22, 2013

October 21, 2013 by Sue Weier

The following critical updates will be deployed to TechZone-supported computers on Tueday October 22 and Wednesday October 23.  

On Windows:

  • Adobe Reader - update to version 11.0.05
  • Security updates for Internet Explorer 10
  • Chrome update - to version 30.0.1599.101
  • Firefox update - to version 24
  • Flash player update - 11.9.900.117

On MacOS: Read more »

Kidnapped files held for ransom!

October 10, 2013 by Sue Weier

Cryptolocker logo

It sounds absurd, but that's exactly what happens when you are infected with a new virus called CryptoLocker.  This virus encrypts your files so that you can't open or read them.  Then you're asked to pay a sum of money (often $300) to decrypt the files. The encryption is real, and your files may not be recoverable even if you pay the ransom.

How can you avoid this threat?  Some simple precautions may help: Read more »

Happy Cyber-Security Month!

October 2, 2012 by Sue Weier

Better anticipated for Halloween, October is also Cyber Security Month. Instead of ghosts and goblins, beware of malware, viruses, and lost data. To celebrate Cyber Security Month, LSS will feature of series of stories and tweets related to computer and data security. We'll show you how to mitigate your chances of system compromise through a variety of proactive methods. Read more »

Knoppix: Getting data off of a dead hard drive

June 1, 2012 by Sara Nagreen

If you have a Windows formatted hard drive that will not boot, and you need to rescue data from it, you can use Knoppix to do this.

Get the Knoppix CD from the TechZone. (or get your own from the Knoppix website)

Put it in the system's CD tray. Make sure to adjust the BIOS to boot from CD. Attach the USB hard drive to the system.

Reboot. When you get a prompt that looks like this:


Hit Enter.

Your system will boot a fully functional Linux installation. It runs off of the CD and the RAM. Read more »

Cobain backup software: Installing

May 31, 2012 by Sara Nagreen

The install is straight forward enough; double click the downloaded file to start.

However, at one point, you'll be asked to install it as a service or application.

Install as an application available to all users (auto-start).

Cobain backup software: Creating a task

May 31, 2012 by Sara Nagreen

Right click on the white screen to the left and choose New Task.

With a new task, you'll need to make some changes to make it work the way you expect. Read more »

Cobain backup software: Configuring for automated backup

May 31, 2012 by Sara Nagreen

You can see Cobain is installed via the Cobain icon in the task bar.  (In this case it is a mushroom.  In future versions, it may look different)

Right click on that and choose Open to change the configurations.

If you wish to do a manual backup, choose instead Run all Tasks Now!

If you chose Open, you'll see this screen Read more »

Checking your Dell for warranty service

May 31, 2012 by Sara Nagreen

And enter your service tag information into the form.  It will tell you how long you have left on your warranty.

If the machine is still covered by a warranty, you can contact DoIT Installation and Repair and they'll work on it and replace hardware for free.

Here's how to contact DoIT Installation and Repair.

IP numbers: How do I know what mine is?

May 30, 2012 by Sara Nagreen

This is a useful thing to have if you intend on connecting to another computer via IP, such as for when you hope to connect to your work computer via Remote Desktop.

1st method:

  1. Go to


2nd method (Windows):

  1. Go to to the Start bar, and choose "Run".
  2. Type cmd in the box and hit enter.
  3. A command prompt will open.
  4. Type ipconfig/all and hit enter. 
  5. Look for the IP address.


Changing a user password for an operating system

May 30, 2012 by Sara Nagreen

On Windows XP:

Go to Control Panels.
Click on User Accounts.
Click on your account name.
Click on Create a Password.

Type in your new password in each of the top two boxes, then type a password hint in the 3rd box. 

Click Create Password.

If it asks if you'd like to make your account private, generally this is a no.

On a Mac: Read more »

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