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VPN: Connecting to your computer remotely

May 30, 2012 by Sara Nagreen

This is for people running Windows.  If you're on a Mac and want to connect remotely, please email the Techzone ( for assistance.

There are two steps.

Prepare your WORK computer
Prepare your HOME computer Read more »

Mapping a network drive in Mac OS X

May 30, 2012 by Sara Nagreen

NOTE: To connect to an LSS server you must be either be:

  1. On campus and using a wired network connection, OR
  2. Anywhere else as long as you're using WiscVPN. You can download and see installation instructions for WiscVPN at this web address:

  Read more »

Mapping a network drive in Windows

May 30, 2012 by Sara Nagreen

NOTE: In order to do any of this from any off-campus computer or if you are using the on-campus wireless you must download and install WiscVPN. You can get WiscVPN at this web address:

If you are connecting from a wired network connection on campus, you can skip the WiscVPN stuff.

Network printing in the L&S TechZone

May 30, 2012 by Sara Nagreen

The printer that I'd like to use: 

Don't be an April Fool! Beware of FakeAV!

April 1, 2011 by Sara Nagreen

We've been seeing a large increase in the number of fake AV infections on PC computers here at the university.  If you don't know what this is, don't be fooled! 

If you are clicking away on the internet, and suddenly a virus warning pops up, be suspicious! Read more »

Encrypting your online conversations

November 8, 2010 by Sara Nagreen


Working in Van Hise, I hear many different languages.  They are cryptic sounds of beautiful words rolling about, making me imagine exotic and far flung places.

Computers talk languages like this too.  Network traffic is a conversation on a wire, or in the case of the UWNet wireless network, over radio waves.  If you are listening to an unencrypted conversation, you can understand what is being said.  If you are listening on an encrypted conversation, it's like a foreign language to the listener.  The traffic is still there, but it makes no sense.  Read more »

What kind of sensitive data lives on your computer?

November 30, 2009 by Sara Nagreen

When a computer has been broken into, one of the questions that I will ask the end user is "Do you have any sensitive data on this machine?"

What is "sensitive data"?  Well, anything that might be used to steal someone's identity. Read more »

LSS Welcomes Antonella Caloro

October 29, 2009 by Lisa Jansen

Antonella Caloro

L&S Learning Support Services is happy to welcome Antonella Caloro back to LSS!

Antonella will be managing the LSS InfoLab in Van Hise Hall and providing desktop computer support to faculty and staff in Van Hise and surrounding buildings. Antonella previously worked at LSS as a Project Assistant and Lab Intern. Read more »

Streaming video: Troubleshooting

October 16, 2009 by Karen Tusack

Most of LSS streamed video is in the QuickTime streaming format.  If you cannot successfully view a streamed video, try these steps:

  1. Did you give it the correct ID and password if one is needed?  If not, you will probably be prompted for it again and again until you get them right.
  2. Make sure you have a wired connection and you are on campus.  Wireless internet connections probably will not work, nor will any computer that
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