Sara Ziemendorf

1. All software installed on academic machines under our care must have an academic, diagnostic or administrative purpose.
2. All software used for diagnostic or troubleshooting purposes should be installed by a department approved technician. Downloading of diagnostic, troubleshooting, or utilty programs without our technical consent is grounds for erasure of said computer or refusal to work on the computer in question.
3. We reserve the right to stop supporting software that is more than 5 years old at any time.
4. We will upgrade all machines to comply with basic security requirements, and expect all machines under our care to continue to comply with basic security requirements. Those requirements are: automatic updates of software patches, software antivirus for PC machines that is able to keep itself somewhat up to date, and a basic firewall program. Mac machines do not have to have software antivirus at this time.
5. We require either an administrative password or an administrative level account on all machines that we work on so that we can get into do necessary maintenance and troubleshooting. Most of the time, we set this for ourselves. We may or may not share that password with the end users, depending on their reason for knowing it.
6. Computer repair under warranty will be handled through DoIT Installation and Repair. Computer repair out of warranty is handled on a case by case basis, and will be billed on an hourly and supply reimbursement basis. It also may be refused, and alternatives will be provided.
7. We do not work on home machines purchased with personal funds.
8. We do not work on laptops other than those purchased with University funds.
9. We may refuse to work on any computer that appears to have been used in a manner contrary to the University's Appropriate Use Policy.
10. We do not do printer repair. For options on that, please see Printer Repair Options.