Sara Ziemendorf

Disclaimer: This comes from my student assistant, Anthony Drendel. I thought it might be of use to others in their Norton problems.

This has fixed quite a few Norton problems...

How to delete a corrupted Settings.LiveUpdate file
Sometimes the Settings.LiveUpdate files can become corrupted, resulting in this error. Make sure that Windows is set to show all files and file extensions, Search for the file and then, follow these steps:
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CAUTION: The Settings.LiveUpdate file is contained in the \Symantec\LiveUpdate folder. This folder contains settings and configuration files for LiveUpdate and one or more subfolders. If you search for this file as directed, you will find only this file (and several older copies such a 1.Settings.LiveUpdate, which can also be deleted.) If you use an alternate method to locate this file, make sure that you delete only Settings.LiveUpdate. Do not delete the entire \Symantec\LiveUpdate folder or the Product.Catalog.LiveUpdate file. If you do this, you must reinstall all Symantec products in order for LiveUpdate to work properly.
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Start Windows Explorer.
Click the View menu (Windows 95/98/NT) or the Tools menu (Windows Me/2000), and then click Options or Folder options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Do one of the following:
Windows 95/NT. Click "Show all files."
Windows 98. In the Advanced settings box, under the "Hidden files" folder, click Show all files.
Windows Me/2000/XP. Uncheck "Hide protected operating system files" and under the "Hidden files" folder, click "Show hidden files and folders."
Click Apply, and then click OK.
Close Windows Explorer.
Follow the steps for your operating system to delete the Settings.LiveUpdate files:
Windows 95/98/Me/NT/2000
Click Start, point to Find or Search, and click Files or Folders.
Make sure that "Look in" is set to (C) and check Include subfolders.
In the "Named" or "Search for..." box, type--or copy and paste--the following:

Settings.LiveUpdate

Click Find Now or Search Now.
Delete the files that are displayed.
Close the Find or Search window.
Windows XP
Click Start.
Click Search.
Make sure that "Look in" is set to "All drives" or to (C).
Make sure that "Search subfolders" is checked. (You may have to click the "Advanced Options" arrow to display this.)
Click All files and folders.
In the "All or part of the file name box" type--or copy and paste--the following:

Settings.LiveUpdate

Click Search.
Delete the files that are displayed.
Close the Search window.
Start your Symantec program and run LiveUpdate again. This will regenerate the file that you just deleted.

Questions? sara@lss.wisc.edu