L&S Learning Support Services

Supporting Teaching, Learning, and Technology in the College of Letters & Science

Services Update

In response to campus guidelines related to the COVID-19 pandemic, Learning Support Services facilities are operating at a minimized capacity. Services including Administration, Educational & Technology Consulting, AV Pool & Media Collection, and the TechZone are still available by phone and email. Please see the tabbed content below for more information.

Last updated: 8/24/2020,  3:00 pm CT

Building Hours: 
Monday – Friday: 6:30 am – 4:30 pm
Closed: Saturday & Sunday

Hours are subject to change

Facility Manager Floors 1-14 | Erika Schock
Email: eschock@wisc.edu
Phone: 608-262-4261

Fall 2020 Support for Instructional Continuity
The Educational & Technology Consulting team is working with L&S Administration and the campus Instructional Continuity team to provide coordinated support to all L&S Departments. A “batch leader” has been assigned to work with your departmental Chairperson and CoIP team to organize the support resources needed. Please contact your batch lead for support. 

Useful Links:

Instructional Technology Support
The LSS Education & Technology Consulting team is primarily focused on instructional continuity efforts during the Fall 2020 semester. If you have instructional support needs that extend beyond this semester, please see a summary of our services and contact us. 

The TechZone’s physical office in Room 274B of Van Hise Hall remains closed for walk-ins, but our staff are available by phone and email to assist you remotely. If we are not able to resolve your issue remotely, we will schedule socially-distanced equipment pick-up and drop-off and troubleshoot in our private work areas. 

Please review campus’ Working Remotely guide or contact us if you need assistance.

The AV Pool and Media Collection are operating at a minimized capacity, reducing in-person services for the safety of patrons and staff. 

  • AV Pool equipment is available for checkout by request. Please email AVPOOL@LSS.WISC.EDU for more information. 
  • Media Collection Streaming Services continue to be available remotely. Please use our Streaming Media Request Form. Previously-streamed items can generally be available within a few days, and newly-digitized items within 2 weeks. 

Facilities for Instructional Recordings and Synchronous Video Courses are available. See COVID-19 Resources for more information. 

Access to Van Hise Seminar rooms and LSS Computer Labs (250 and 274) is currently suspended. 

Please see the KB document on supported tools to conduct remote classes and meetings: https://kb.wisc.edu/45390

The InfoLab will be closed until further notice. InfoLabs at College and Memorial Libraries are available.

If you are unsure of who to contact, please reach out to the main office and someone from our team will be able to assist you.

Hours: Monday – Friday
8:00 am – 4:30 pm

Get Help Form: Here
Email: lssinfo@lss.wisc.edu
Phone: 608-262-1408

About LSS

Learning Support Services (LSS) is a non-academic department in the College of Letters & Science at UW-Madison. Since its earliest days as the Language Lab serving foreign language faculty, our primary mission at LSS has been to support faculty and instructional staff in accomplishing their mission to teach students. Over the years, LSS has become involved in other related activities, but this core instructional support mission remains.

Our Mission:

LSS supports the instructional mission of the College of Letters & Science by encouraging the use of technology for teaching and learning. To accomplish this, LSS provides up-to-date facilities, equipment, materials, training, and consulting to L&S faculty and teaching staff.

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LSS Location

Van Hise Hall shown on the campus map at the corner of Linden Drive and Charter St

Second floor
Van Hise Hall
1220 Linden Drive
Madison, WI 53706

Getting to LSS

By Bus: Campus Bus Routes 80, 81, & 84
By B-Cycle: Station at Charter & University
Parking Information: Campus Parking near Van Hise & Visitor Parking Information
Building Entry: Second floor entry on Charter Street, Main first floor entry on Linden Drive

 

LSS Hours + Contacts

LSS staff and services are generally available 8am- 5pm, Monday – Friday. LSS facilities and services are closed on Saturday and Sunday, and may have limited availability during holidays and semester breaks.

LSS Main Office

Regular hours: 8am – Noon & 1-4:30 pm, Monday – Friday.
Call 608-262-1408 or email lssinfo@lss.wisc.edu for non-urgent business.

AV Pool & Media Collection

Regular hours: 8:30am – 6pm, Monday – Thursday. 8:30am – 4pm, Friday.

InfoLab

Regular hours: 8:30am – 6pm, Monday – Thursday.  8:30 am – 4:00 pm, Friday. 
See InfoLab page for holiday hours.

TechZone

Regular hours: 8:30am – 4:30pm, Monday – Friday.

LSS on Social Media

Quick Reference Documents