SERVICES UPDATE

In response to campus guidelines related to the COVID-19 pandemic, Learning Support Services facilities are currently closed. Services including Administration, Educational & Technology Consulting, AV Pool & Media Collection, and the TechZone are still available by phone and email. Please see the tabbed content below for more information.

Last updated: 3/21/2020, 6:22 pm CT

In response to campus guidelines, Van Hise Hall is closed until further notice.

Facility Manager Floors 1-14 | Erika Schock
Email: eschock@wisc.edu
Phone: 608-262-4261

The Educational & Technology Consulting team is working with L&S Administration and a campus response team to provide coordinated instructional technology support to all L&S Departments. A “batch leader” has been assigned to work with your departmental Chairperson and CoIP team to organize the support resources needed to ensure courses can run remotely starting on March 23rd.

For help transitioning current semester courses to alternate methods of teaching, please contact your department chair. They can connect you with your “batch leader”. For more information visit https://instructionalcontinuity.wisc.edu

All other ongoing projects are indefinitely suspended. Our Van Hise offices and facilities are closed.

For immediate help with teaching technologies, contact the DoIT Helpdesk.

The TechZone’s physical office in 274B Van Hise is closed, but we continue to operate through remote support. We are focused on supporting continuity of operations and instruction. If your request is not regarding working remotely, online instruction, or a related issue, it will be assigned lower priority and there will be a delay in our response.

Please review our Working Remotely guide or contact us if you need assistance.

The AV Pool & Media Collection is closed until further notice. Equipment checkout is also suspended.

Streaming services are continuing during the pandemic. While we may not be able to add new items, we can make available to your class items we’ve previously streamed for any class. If you need access to an item, please use our “Ask Our Librarian” form with information on your particular need. We’ll do our best to assist. If you have access to the media, you may also wish to investigate Kaltura.

Access to LSS classrooms (including videoconference rooms) will be suspended during the closure.

Please see the KB document on supported tools to conduct remote classes and meetings: https://kb.wisc.edu/45390

The Van Hise InfoLab is closed for the time being. You can check out laptops from the Memorial Library. Students may check out a laptop from InfoLabs for the duration of the semester with no fees. If you are currently in possession of an InfoLabs laptop that is approaching its due date, the due date will automatically be extended to the end of the semester (May 8, 2020). Keep an eye on the InfoLabs page for current information. 

If you have any questions, contact us at infolab@lss.wisc.edu.

If you are unsure of who to contact, please reach out to the main office and someone from our team will be able to assist you.

Hours: Monday – Friday
8:00 am – 4:30 pm

Get Help Form: Here
Email: lssinfo@lss.wisc.edu
Phone: 608-262-1408