SERVICES UPDATE
In response to campus guidelines related to the COVID-19 pandemic, Learning Support Services facilities are currently closed. Services including Administration, Educational & Technology Consulting, AV Pool & Media Collection, and the TechZone are still available by phone and email. Please see the tabbed content below for more information.
Last updated: 3/21/2020, 6:22 pm CT
- Van Hise Hall
- Educational & Technology Consulting
- TechZone
- AV Pool & Media Collection
- Room Reservations
- InfoLab
- Administration & General Inquiries
In response to campus guidelines, Van Hise Hall is closed until further notice.
Facility Manager Floors 1-14 | Erika Schock
Email: eschock@wisc.edu
Phone: 608-262-4261
The Educational & Technology Consulting team is working with L&S Administration and a campus response team to provide coordinated instructional technology support to all L&S Departments. A “batch leader” has been assigned to work with your departmental Chairperson and CoIP team to organize the support resources needed to ensure courses can run remotely starting on March 23rd.
For help transitioning current semester courses to alternate methods of teaching, please contact your department chair. They can connect you with your “batch leader”. For more information visit https://instructionalcontinuity.wisc.edu
All other ongoing projects are indefinitely suspended. Our Van Hise offices and facilities are closed.
For immediate help with teaching technologies, contact the DoIT Helpdesk.
The TechZone’s physical office in 274B Van Hise is closed, but we continue to operate through remote support. We are focused on supporting continuity of operations and instruction. If your request is not regarding working remotely, online instruction, or a related issue, it will be assigned lower priority and there will be a delay in our response.
Please review our Working Remotely guide or contact us if you need assistance.
The AV Pool & Media Collection is closed until further notice. Equipment checkout is also suspended.
Streaming services are continuing during the pandemic. While we may not be able to add new items, we can make available to your class items we’ve previously streamed for any class. If you need access to an item, please use our “Ask Our Librarian” form with information on your particular need. We’ll do our best to assist. If you have access to the media, you may also wish to investigate Kaltura.
Access to LSS classrooms (including videoconference rooms) will be suspended during the closure.
Please see the KB document on supported tools to conduct remote classes and meetings: https://kb.wisc.edu/45390
The Van Hise InfoLab is closed for the time being. You can check out laptops from the Memorial Library. Students may check out a laptop from InfoLabs for the duration of the semester with no fees. If you are currently in possession of an InfoLabs laptop that is approaching its due date, the due date will automatically be extended to the end of the semester (May 8, 2020). Keep an eye on the InfoLabs page for current information.
If you have any questions, contact us at infolab@lss.wisc.edu.
If you are unsure of who to contact, please reach out to the main office and someone from our team will be able to assist you.
Hours: Monday – Friday
8:00 am – 4:30 pm
Get Help Form: Here
Email: lssinfo@lss.wisc.edu
Phone: 608-262-1408
About LSS
Learning Support Services (LSS) is a non-academic department in the College of Letters & Science at UW-Madison. Since its earliest days as the Language Lab serving foreign language faculty, our primary mission at LSS has been to support faculty and instructional staff in accomplishing their mission to teach students. Over the years, LSS has become involved in other related activities, but this core instructional support mission remains.
Our Mission:
LSS supports the instructional mission of the College of Letters & Science by encouraging the use of technology for teaching and learning. To accomplish this, LSS provides up-to-date facilities, equipment, materials, training, and consulting to L&S faculty and teaching staff.
Our Services and Facilities:
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AV Equipment for Instructors
Instructors may borrow computers, projectors, TVs, and other audio and video equipment for short-term from our AV Pool, located in 259A Van Hise Hall.
Educational Consulting
LSS staff are available to consult on pedagogical and teaching projects, especially those involving the use of technology. See our Educational Consulting services page for more information.
Library & Media Collections
Our L&S Media Collection, located in 259 Van Hise Hall, began in 1956 as the Labs for Recorded Instruction. It has grown to house an impressive circulating collection of video and audio materials for teaching and learning about foreign languages, cultures, and other L&S subjects. We also provide course-related video streaming services and maintain a large collection of freely available foreign language audio material. See Library & Media for more information.
InfoLab & Laptop Checkout
The LSS Infolab is a computer lab, located in 464 Van Hise Hall, that is open to all UW students, faculty, and staff. The Infolab also offers loaner equipment (laptops, audio recorders, videocameras, and more) for three-day checkout.
TechZone Computer Support
The TechZone at LSS provides computer support to specific departments in the College of Letters & Science. See TechZone Computer Support for more information.
Reserve a Lab or Classroom
LSS maintains a variety of other spaces (labs, videoconferencing spaces, computer classrooms, and other types of rooms) which are available for ad hoc use by L&S instructors. Learn more about our spaces or request a reservation.
IT Security
LSS provides IT security services to L&S departments and programs, including providing security consultations. See IT Security for more information.
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LSS Location
Second floor
Van Hise Hall
1220 Linden Drive
Madison, WI 53706
Getting to LSS
By Bus: Campus Bus Routes 80, 81, & 84
By B-Cycle: Station at Charter & University
Parking Information: Campus Parking near Van Hise & Visitor Parking Information
Building Entry: Second floor entry on Charter Street, Main first floor entry on Linden Drive
LSS Hours + Contacts
LSS staff and services are generally available 8am- 5pm, Monday – Friday. LSS facilities and services are closed on Saturday and Sunday, and may have limited availability during holidays and semester breaks.
LSS MAIN OFFICE
Regular hours: 8am – Noon & 1-4:30 pm, Monday – Friday.
Call 608-262-1408 or email lssinfo@lss.wisc.edu for non-urgent business.
AV POOL & MEDIA COLLECTION
Regular hours: 8:30am – 6pm, Monday – Thursday. 8:30am – 4pm, Friday.
INFOLAB
Regular hours: 8:30am – 6pm, Monday – Thursday. 8:30 am – 4:00 pm, Friday.
See InfoLab page for holiday hours.
TECHZONE
Regular hours: 8:30am – 4:30pm, Monday – Friday.
LSS on Social Media
Quick Reference Documents
- Van Hise Hall Information
Overview of the essential resources available to instructors teaching in Van Hise Hall.