Working Remotely

Please Note: MacOS 10.15.4 has issues with using NetIDs in the Mail app. We recommend the browser or Outlook app to check your email. Safari also has problems with Kaltura and Blackboard Collaborate Ultra. We recommend Google Chrome as an alternative.

All faculty and staff should review the following information for working at home. It can be difficult or impossible to complete certain tasks if you are prevented from coming to campus.

Access to a computer and hardware that fits your needs

If you do not have access to adequate equipment, please notify your department administrator immediately. We will be coordinating with them to try to find computers for remote work.

DoIT rentals along with a laptop rental from the InfoLabs might be an option, as well.

If you will be using a personally owned computer for work, please review the minimum recommended security measures.


WiscVPN allows you access to certain campus resources that are normally closed to off-campus users, such as shared drive. WiscVPN is also required to remote login to your work computer from home.

Installing WiscVPN Guides: Windows | Mac

Remote Access to Your Office Machine

Remote access allows you to use your office computer from another location. If you plan to connect to your office computer remotely, please leave your that computer powered on.

Your Home Network Speed

Keep in mind that your home network may be slower than the campus network. For most tasks, your home network will be fine. However, if you plan to record video lectures from home that you make available to your students, these uploads may take longer than you expect. Leave yourself extra time to make the content available, at least for the first few uploads.

See these tips for How to manage slower internet and low bandwidth

Access to Programs

Think about what programs you typically use, such as Microsoft Office. You can access installers for campus licensed software at Campus Software Library. Remote connections to your office computer will give you access to all the software installed there, as well.

Web Conferencing Tool

The university has access to several options. You can use the Web Conferencing Tool Comparison to help you choose an appropriate tool.

VoIP Phone/ Cisco Jabber

Please note: You may have issues with using Jabber if you have a slow or unreliable internet connection.

The client allows you to answer your office phone on your computer. Alternatively, you can forward your office phone to your home phone or mobile. You can find the Cisco Jabber client (and other conferencing tools) on the Campus Software Library. You can learn more on Cisco VoIP – Jabber Calling Basics (Windows/Mac).

Technical Support

Be sure to know who your department contact is for your technical support. They will make this process easier if you have any questions or concerns about the technology involved with working remotely.

TechZone customers can contact the TechZone.

Other Resources

L&S Remote Teaching Toolkit

UW-Madison’s COVID-19 Response Page

Instructional Continuity

Teaching With Technology During a Disruptive Event

Securing Your Computer

Blackboard Collaborate Ultra Overview – UW-Madison KB

Canvas Overview

Accessing IT Resources for Working Remotely